We are currently moving Premises. All Discs orders, and extra disc sets on machine orders will be sent from our UK warehouse with a 3 to 4 week lead time. Machine orders shipping as normal from our Australia premises.

Terms

TERMS & CONDITIONS


POLICY
Here at VocalStar Karaoke, we aim to treat our customers exactly how we would like to be treated. We pride ourselves on a high level of customer service and make our website and content delivery fast, easy and reliable. We solve problems with a relaxed and understanding approach, always with your best interests in mind. You should note that your statutory rights under the current consumer protection laws are not affected.

PRIVACY
The information we collect when you place an order will be stored in our database and used only to carry out your instructions and action your payment. There are no circumstances under which this information might be passed to a third party. We may sometimes email you with details of any important news or special offers. For more information, please visit our privacy policy page.

SUPPLY
We work hard to supply you with the goods described in these Web Pages quickly. Most orders are dispatched on the same day and arrive within a few working days, depending on where you are in the world. In the unlikely event that we are unable to ship your items immediately, we will contact you with an update.

GUARANTEE
We guarantee to supply you with goods that are exactly as described in these Web Pages. For more detail on content, please read the FAQ page or contact us.

PAYMENT
All online payments are totally secure.

We accept Mastercard, Maestro/Switch, Visa, and Visa Debit (Delta). You can also choose to pay with Paypal on our site, meaning you don't need to enter your card details every time you buy.

RETURNS

You're entitled to a refund, replacement or repair if:

-The item is faulty or damaged
-You were sent the wrong item
-You were sent the wrong size
-The item doesn't work as a reasonable person would expect it to work e.g. an -LED makeup mirror which doesn't light up
-The item is significantly different from the product images and description

You are NOT entitled to a refund because:

-You just changed your mind
-You found the product cheaper at another store
-You don't like it
-You bought the wrong size / not compatible 
-The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

COMPLAINTS
We aim for 100% customer satisfaction; however, if you feel we can improve or you would like to issue a formal complaint, please email info@vocal-star.com. We will reply as soon as possible and aim to have you issue resolved within five working days.

LAW AND JURISDICTION
These terms and conditions are governed by and construed in accordance with law. By using this website you agree to submit to the jurisdiction of the English courts.